Refund Policy

1. Scope and the general rule

This policy applies to subscriptions purchased on spicymayo.co, with payment processed by Stripe. It covers the paid introductory offer recurring monthly or quarterly payments, and one-time credit packs.

Purchases are generally final and non-refundable, except for the unused-purchase windows below, verified billing or service problems, and any remedy required by law. We do not ordinarily provide partial refunds simply because you stop using a plan, dislike a completed image, or leave credits unused.

Mandatory consumer rights always take priority. The commercial conditions in this version apply to purchases made after it is published and do not reduce rights attached to earlier purchases.

2. Your subscription and renewal

The seven-day offer is US$1.99 for 225 credits. It is a paid introduction and renews at US$29.99 per month for 2,200 credits unless canceled before renewal. Quarterly costs US$59.97 every three months for 2,200 credits each month. The monthly equivalent displayed for quarterly billing is not the amount charged each month.

Subscription confirmation and the billing portal show your billing schedule. Cancel before the next billing time to prevent renewal. Payment methods offered by Stripe can include cards and eligible Apple Pay or Google Pay wallets.

3. How to cancel

1. Sign in to the Spicy Mayo account used for checkout.
2. Open Manage account, choose Plan, then Cancel subscription.
3. Confirm cancellation and check the displayed access end date. Feedback is optional. You can also manage billing through the Stripe portal in account settings.

You can also email nanobananastudio@gmail.com for cancellation help. Use the account email and identify the subscription. If a timely request reaches us before renewal but a support delay causes another charge, tell us so we can correct it.

Cancellation normally keeps your current access and remaining credits until the period ends. It stops future renewal; it is separate from a refund request. Signing out, closing the website, or deleting a browser shortcut does not cancel billing.

4. Refund windows for unused purchases

In addition to legal rights, we offer the following refund windows when no credits from the relevant purchase have been used. Send your request within the stated number of calendar days after the charge. A failed generation whose credits were returned does not count as consumption for this rule.

These are refund options we provide, not a complete statement of the laws in each location. They include an eligible introductory payment or credit-pack purchase. A renewal is not a first purchase for the US window. Credit use is assessed against the charge in question, not all historical activity on the account.

5. Statutory withdrawal and consumer remedies

You may have cancellation, withdrawal, refund, or service-quality rights beyond the commercial windows above. For example, eligible EU/EEA distance service contracts generally have a 14-day withdrawal period. Conditions and exceptions depend on the contract and applicable law.

Using a credit does not, by itself, mean you have waived a statutory withdrawal right. We do not treat a statement buried in this policy as your express consent to lose that right. Any legally permitted deduction or exception must satisfy the applicable requirements.

To withdraw, send a clear statement of your decision to nanobananastudio@gmail.com, identifying your account and purchase. You can write: “I wish to withdraw from my Spicy Mayo subscription purchased on [date], for account [email], receipt [reference].” No special wording is required, and a timely notice remains valid while we process it.

6. Billing mistakes and technical problems

Contact us about duplicate or incorrect charges, missing paid access, or a persistent defect preventing use. Include dates, receipt references, and relevant error details so we can investigate. We assess both your evidence and our records; our logs do not override your statutory rights.

When image generation fails, reserved credits are returned automatically. That adjustment is not a cash refund. If repeated failures prevent delivery of the purchased service, we will assess the appropriate remedy, including a refund where warranted or legally required. A completed AI image may differ from your expectation without indicating a technical defect.

7. Requesting and receiving a refund

Email nanobananastudio@gmail.com with your account email, receipt or invoice reference, charge date, country of residence, and reason for the request. For privacy and security, do not send your password, full card number, or wallet credentials. You can request help even if you cannot sign in.

We will assess the purchase under the applicable policy and law. An approved refund goes through Stripe to the original payment method. The time it appears depends on the payment method and bank; we follow any legally required refund deadlines. Refunded access or credits may be removed as part of resolving the purchase. We will explain any effect on your subscription.

8. Payment disputes

Please contact us about an unfamiliar or incorrect charge so we can investigate. You retain your right to raise a dispute with your payment provider. We may provide transaction and relevant service-use records to resolve a dispute, as described in our Privacy & Cookie Policy.

If a payment is reversed, we may pause the access funded by that payment while its status is resolved. Raising a good-faith billing complaint does not itself forfeit your account or consumer rights.

9. Policy changes and contact

We may update this policy with a new version and provide notice where required. A later restriction does not retroactively replace the refund terms that applied when you purchased. See our Terms of Use for general service terms and Pricing for current offers.